Refund policy
At porleay.shop, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 30-day refund policy.
Eligibility for Refunds
- Products must be returned within 30 days of receiving the item.
- The product must be unused and in its original condition, including packaging.
How to Return
- Please contact us at contact@porleay.shop to start your return request.
- Once we receive the returned product, we will process your refund.
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FAQ
1. How long will it take to receive my order?
Shipping usually takes 3-7 business days for UK orders. You will receive a tracking number once your order has been shipped.
2. How do I return a product?
To return a product, please contact contact@porleay.shop and follow the instructions provided.
3. Do you offer international shipping?
Currently, we only offer shipping within the UK. We may offer international shipping in the future.
4. What payment methods do you accept?
We accept Visa, Mastercard, PayPal, and other secure payment methods through our checkout process.
5. Can I track my order?
Yes, once your order ships, you will receive a tracking number via email.
6. Can I change or cancel my order after it has been placed?
Orders can only be changed or cancelled before they are processed for shipment. Please contact us immediately at contact@porleay.shop if you need to make changes.
7. Do you offer gift cards?
Currently, we do not offer gift cards, but we may introduce them in the future.
8. Is my payment information secure?
Yes, we use secure payment processors, and your payment details are protected using SSL encryption.
9. Can I purchase from your store without creating an account?
Yes, you can checkout as a guest without creating an account. Creating an account allows faster checkout and easier order tracking.
10. What if my order arrives damaged or incorrect?
If your order arrives damaged or incorrect, please contact us immediately at contact@porleay.shop. We will assist you with a return or replacement.